Privacy Policy

Last updated: August 2026

China MedCare respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, or use our services, and how that information may be used.

Information We May Collect

When you contact China MedCare or request our assistance, you may voluntarily provide information including:

• Your name and contact details

• Nationality and basic identification information when required for hospital registration

• Information about your medical condition, symptoms or treatment needs

• Medical reports, test results, images or other health-related documents that you choose to provide

• Preferred hospital, city, appointment date or travel information

• Communications between you and China MedCare

• Payment and transaction information relating to our service fees

We only ask for information that is reasonably necessary to understand your request or provide the service you have requested.

Medical Information

Information concerning your health may be sensitive personal information.

If you voluntarily provide medical records, reports, photographs or other health information to China MedCare, we will use this information only as reasonably necessary to assist with your request, such as identifying an appropriate hospital or department, coordinating an appointment, or communicating information to a medical provider at your request.

Please do not send medical information that is unrelated to the assistance you are requesting.

How We Use Your Information

We may use information you provide to:

• Respond to your enquiries

• Understand the type of medical assistance you are seeking

• Identify potentially appropriate hospitals or departments

• Arrange or coordinate hospital appointments

• Communicate with hospitals or healthcare providers on your behalf

• Provide medical concierge and travel-related coordination

• Process and maintain records of payments for our services

• Provide customer support

• Improve our website and services

• Meet applicable legal or regulatory requirements

China MedCare does not sell your personal or medical information.

Sharing Information With Hospitals and Third Parties

When necessary to provide a service you have requested, relevant information may be shared with hospitals, doctors, healthcare providers or other service providers involved in arranging your medical journey.

For example, a hospital may require your full name, passport information, nationality, contact details or medical information before accepting an appointment or reviewing a case.

We aim to share only information reasonably necessary for the relevant purpose.

Once information has been provided to an independent hospital or third-party service provider, that organization may process the information under its own privacy policies and legal obligations.

International Data Transfers

Because China MedCare assists international patients seeking healthcare in China, information you provide may need to be transferred or communicated across national borders.

For example, medical information provided by a patient outside China may need to be shared with a hospital or healthcare professional in China at the patient’s request.

By asking us to coordinate such services and providing the relevant information, you acknowledge that cross-border communication may be necessary to fulfil your request, subject to applicable law.

Website Analytics and Cookies

Our website may use cookies, analytics services or similar technologies to understand website traffic, improve website performance and measure the effectiveness of our marketing.

These technologies may collect information such as browser type, device type, approximate location, pages visited and interactions with the website.

Third-party services used by our website may process information according to their own privacy policies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business records, resolving disputes and meeting legal obligations.

Data Security

We take reasonable measures to protect personal information under our control.

However, no method of electronic communication or storage is completely secure. Users should therefore avoid sending unnecessary sensitive information through ordinary messaging or email.

Your Choices and Rights

Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, including requesting access, correction or deletion of certain information.

You may contact us if you have a privacy-related request or concern.

Third-Party Links

Our website may contain links to hospitals or other third-party websites.

China MedCare is not responsible for the privacy practices, security or content of independent third-party websites.

Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact China MedCare through the contact information provided on this website.