Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to your use of the China MedCare website and any non-medical concierge or coordination services provided by China MedCare.

By purchasing or using our services, you acknowledge and agree to these Terms & Conditions.

1. Nature of Our Services

China MedCare provides independent medical concierge and coordination services for international patients seeking healthcare in China.

Depending on the service purchased, our assistance may include:

• Hospital and specialist research or selection assistance

• Appointment coordination

• Communication assistance

• Medical journey planning

• Local transportation coordination

• In-person hospital assistance

• English-language support

• General logistical assistance during a medical visit

The exact scope of service depends on the service purchased and the arrangements agreed with the client.

2. China MedCare Is Not a Medical Provider

China MedCare is not a hospital, clinic, medical practice or healthcare provider.

We do not:

• Diagnose medical conditions

• Prescribe medication

• Recommend or perform medical treatment

• Interpret medical tests as medical professionals

• Guarantee the suitability of any doctor, hospital or treatment

• Guarantee medical outcomes

All medical decisions must be made between the patient and appropriately qualified healthcare professionals.

Information provided by China MedCare concerning hospitals, departments or doctors is intended to assist patients with navigating available options and should not be interpreted as medical advice or a professional endorsement.

3. Independent Healthcare Providers

Hospitals, doctors, laboratories and other healthcare providers are independent from China MedCare.

China MedCare does not control their clinical decisions, availability, fees, scheduling, treatment methods or outcomes.

Any medical services are provided directly by the relevant healthcare provider, and the relationship concerning medical treatment exists between the patient and that provider.

4. Service Fees

China MedCare’s service fees cover the concierge and coordination services described at the time of booking.

Unless expressly stated otherwise, our fees do not include:

• Hospital registration fees

• Doctor consultation fees

• Medical examinations

• Laboratory tests

• Imaging

• Medication

• Surgery

• Hospitalization

• Medical devices

• Flights

• Accommodation

• Visa fees

• Insurance

• Other third-party expenses

These costs are normally paid separately by the patient.

5. Hospital Selection & Appointment Service

Our Hospital Selection & Appointment service assists patients in identifying a potentially suitable hospital or department and coordinating an appointment based on information provided by the patient.

Payment for this service does not guarantee:

• Acceptance by a particular hospital or doctor

• A specific appointment date or time

• A particular diagnosis

• Eligibility for treatment or surgery

• Any particular medical outcome

Final decisions regarding appointments, admission and treatment remain with the healthcare provider.

6. Full Medical Concierge Service

Full Medical Concierge services are charged according to the rate communicated at the time of booking.

Where services are charged by the day, clients are charged only for the days of in-person assistance that have been agreed upon.

Additional days or services may incur additional fees if requested.

7. Appointments and Scheduling

Hospital schedules can change because of doctor availability, emergencies, hospital policies or other circumstances outside our control.

China MedCare will make reasonable efforts to assist when appointments need to be changed but cannot guarantee that any particular appointment will proceed at the originally scheduled time.

8. Payments, Deposits and Cancellations

Where a deposit or advance payment is required, service arrangements will normally begin after payment has been received.

Any applicable cancellation or refund conditions should be communicated to the client before or at the time of booking.

Third-party expenses already paid on the client’s behalf, including hospital registration or appointment fees, may be non-refundable where the relevant third party does not provide a refund.

9. Travel and Visa Arrangements

Clients are responsible for ensuring that they have valid passports, visas, entry permissions and other documents required to travel to and remain in China.

China MedCare does not issue visas, medical invitation letters or official medical documents for immigration purposes.

Visa and immigration decisions are made exclusively by the relevant governmental authorities.

Where a hospital independently issues documentation, that documentation is provided by the hospital under its own policies and is not issued or guaranteed by China MedCare.

10. Accuracy of Information

Clients are responsible for providing accurate and complete information relevant to the services requested.

China MedCare is not responsible for problems resulting from materially inaccurate, incomplete or withheld information supplied by the client.

11. Emergencies

China MedCare is not an emergency medical service.

If you are experiencing a medical emergency, severe or rapidly worsening symptoms, or a situation requiring immediate medical attention, you should contact local emergency medical services or attend an appropriate emergency department.

Do not delay emergency treatment while waiting for a response from China MedCare.

12. Limitation of Responsibility

To the extent permitted by applicable law, China MedCare is not responsible for medical diagnoses, clinical decisions, treatment outcomes, complications or acts or omissions of independent hospitals, doctors or other healthcare providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Website Content

Articles, patient stories, hospital information and other educational material published on the China MedCare website are provided for general informational purposes.

They should not be interpreted as medical advice or as a guarantee that similar treatment or outcomes will be available to another patient.

14. Changes to These Terms

China MedCare may update these Terms & Conditions from time to time. The latest version will be published on this website with the applicable revision date.

15. Contact

Questions regarding these Terms & Conditions may be directed to China MedCare through the contact information provided on this website.